delivery information – Human With Attitude

Delivery

- The seller undertakes to hand the products over to its carrier within 3 working days after receipt of full payment for the order. This period is extended to 7 (seven) working days for the following periods: the first 2 weeks following a drop, "flash" sales and private sales, end-of-year holidays (from December 1st to January 10th).

To track your order, click on the link https://track.bigblue.co/human-with-attitude

- Delivery times and shipping costs:

  • France (2–3 business days): free pick-up point delivery from €60 (€4.90 below), free home delivery from €150 (€10 below).
  • Europe (2–7 business days): free from €99 in Belgium, Luxembourg, the Netherlands, Spain and Portugal (pick-up point), from €150 in Germany, Denmark, Switzerland, Italy and Sweden, from €160 in Austria.
  • Rest of the world (5–10 business days): shipping calculated at checkout based on country and weight.

- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please make sure you give us a valid email address.

- Taxes/customs: if you live outside the EU, you may have to pay customs duties or import taxes, which vary by destination country. These are your responsibility.

- Delivery delays due to an external cause cannot give rise to any payment or claim for compensation from the seller.

- Products are delivered to the address given by the consumer on the order form.

- In the event of damage or partial loss of the product, the consumer must record reservations on the delivery note upon receipt, a copy of which is sent to the seller, and notify the carrier of these reservations within 3 (three) days of receipt by registered letter with acknowledgement of receipt, in accordance with article L. 133-3 of the French Commercial Code.

- A consumer who accepts a product without making reservations to the carrier accepts it as is and can no longer make any claim regarding the delivery.

- If the product does not match the order, the consumer must send a complaint to the seller to obtain a replacement or, where applicable, cancellation of the sale, within 7 days maximum of receiving the parcel.