• HWA releases several drops a year, available only on our website.

    Each drop features exclusive, limited-edition products. Once a product is sold out, you won't be able to find it again.

    We very rarely restock, so don't overthink it when you're buying your piece.

  • Don't panic if the site is closed, you don't need a code to get in.

    Sometimes the site isn't accessible: that means we're between two collections.

    Reopening dates and conditions are shown on the home page.

    You can also sign up to the newsletter to stay in the loop.

  • HWA never does sales!

    For these simple, good reasons:

    1- We sell at the "fair price": any lower and we'd be working for free.

    2- We offer limited stock, with an eco-responsible approach that avoids loss and clothing waste.

  • Don't worry, we still look after our community with special offers, promo codes or gifts depending on the drop.

    Discount codes are only sent to newsletter subscribers.

    Gifts, giveaways and more happen on our socials, and only the quickest get them!

    So feel free to join us on Instagram and Twitter, links just below.

  • When you shop online, it can be hard to know which size is right for you.

    To help you find the perfect fit, we've added a size guide to every product on the website.

    Our measurements are accurate.

    We recommend taking your usual size unless stated otherwise.

    Still unsure? Contact us by email at hello@humanwithattitude.com or send us a DM on Instagram.

  • We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay and PayPal. You can pay in interest-free instalments with:

  • If you're one of the lucky ones with a discount code, enjoy!

    You can add it at checkout, before payment.

  • If you made a mistake or entered wrong details when placing your order, email us at hello@humanwithattitude.com with the changes you need and we'll find a solution.

    You can also reply to your order confirmation email.

  • If your order hasn't left our warehouse yet, we can cancel it and refund you.

    If your order has already been prepared, you'll need to receive it and then return it.

    To ask for a cancellation before your order is prepared, email hello@humanwithattitude.com.

  • Products are ready to ship as soon as they go on sale.

    Orders usually leave within 2 business days, except for special cases and pre-orders.

  • With a pre-order, your product hasn't been made yet! We start production once the sales period is over.

    Some pieces are available for pre-order; the sales period is shown on the product pages, along with the "pre-order" label.

    No overproduction, just a small extra stock of 5 to 10% to handle size exchanges.

    Production and shipping take about 4 to 8 weeks depending on the product, with timings shown on the product pages.

    You'll get regular emails about your order's progress.

    Pre-order purchases can't be refunded. They can only be exchanged or turned into store credit.

  • We ship from our warehouse in France. You get your tracking number by email as soon as your order ships.

    • France (2–3 business days): free shipping from €60 to a pick-up point, from €150 to your door.
    • Europe (2–7 business days): free from €99 in Belgium, Luxembourg, the Netherlands, Spain and Portugal (to a pick-up point), from €150 in Germany, Denmark, Switzerland, Italy and Sweden, from €160 in Austria.
    • Rest of the world (5–10 business days): shipping calculated at checkout.

  • If you live in the EU, you won't pay any extra taxes or customs duties.

    If you live outside the EU, you may have to pay customs duties or import taxes.

    HWA is not responsible for import duties or customs taxes, which are entirely the buyer's responsibility.

    BREXIT and UK: importing items into the UK may lead to a customs inspection, for which we provide the necessary documents.

    We can't be held responsible for customs duties or for the time your order takes to clear customs.

  • We've gone all in on the quality of our products, and we control the whole manufacturing process.

    Every HUMAN WITH ATTITUDE product goes through quality control.

  • We recommend not washing your pieces too hot so they don't shrink. No washing machine (tough)? Hand wash in lukewarm or even cold water.

    Otherwise, machine wash at 30°C or 40°C max.

    To keep the fabric perfect and soft over time, wash it inside out.

    Avoid the tumble dryer: it damages the fibres and encourages pilling.

    Air drying is better.

    Care instructions can vary by product and are shown on the product page and on the label inside your garment.

  • You have 14 days after receiving your parcel to return or exchange an item (exchanges depend on stock).

    Register your return on our returns portal or by scanning the QR code on the delivery note in your parcel.

    NO RETURN WILL BE ACCEPTED WITHOUT A REQUEST FIRST.

    Return shipping is on you (€5.50 from France), unless we made a mistake or the item is faulty. Remember to put the return slip in your parcel: without it, we can't identify it.

  • No worries, if your parcel comes back to us, you have two options:

    • Have it reshipped (we cover the reshipping if you had free shipping, otherwise it's at your expense).
    • Get a refund (for the amount of your order, minus return costs: €5.50 for France, variable for other countries).

    Can I use my right of withdrawal if I didn't pick up the parcel?

    Yes. You have 14 days from the moment the parcel is made available. We'll refund your products, minus return costs and any shipping costs, in accordance with the law (article L221-24 of the French Consumer Code).