RETURNS:

• Exchange possible: subject to availability.
• Returns possible up to 14 days after the customer receives the items.
• Returns are accepted only for unworn, unwashed and undamaged products. Items must be returned in their packaging with their tags.
• Return costs are paid by the customer (€5.50 from France), unless we made a mistake or the item is faulty.
• You must include the return slip in your parcel so our team can process it.
• Refunded as soon as your return reaches our warehouse.
• If you choose store credit as your refund method when requesting your return, it will be credited as a gift card and can never be refunded to your bank account. Even if the store credit is used for a new order followed by a new refund request, the amount will automatically be credited again as store credit.

IN DETAIL:

For mainland France, Austria, Belgium, the Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Slovakia, Spain, Sweden and Portugal:

From receipt of the products, the consumer has a legal withdrawal period of 14 (fourteen) days without having to give a reason or pay a penalty.

Exchange possible: subject to availability.

Returns are accepted only for unworn, unwashed and undamaged products. Items must be returned in their packaging with their tags.

It is important to include the return slip in your parcel so our team can process it.

Any return costs are paid by the consumer (€5.50 for mainland France and variable costs for the other countries on the list).

To exercise this right, the consumer must register their return via this link: https://returns.bigblue.co/human-with-attitude.

For other countries:

From receipt of the products, the consumer has a legal withdrawal period of 14 (fourteen) days without having to give a reason or pay a penalty.

Return costs are paid by the consumer.

To exercise this right, the consumer must register their return via this link: https://returns.bigblue.co/human-with-attitude.

This request must include the order number, the customer's first and last name and any useful information.

Following this request, the consumer receives a return or exchange confirmation. Without this confirmation, no return can be accepted at our warehouses.

Once the return is confirmed, the consumer sends the products back to the seller.

- The consumer is refunded as soon as the products reach our warehouse, provided they arrive at the seller in their original packaging, complete, in perfect condition, with their tags, unworn, unwashed and with the invoice. A return that fails any of these criteria will not be accepted and the product will be sent back to the consumer.

- The risks of returning a product lie with the consumer, who must take all necessary steps to secure the return (packaging, protection). If a parcel sent without signature is not received by the seller, the consumer must provide proof of delivery.

Without this proof, no refund can be made. No refund will be made if the returned product has not reached the seller.

That's why we strongly recommend sending returns by registered mail with signature on delivery.

Proof of delivery is then the URBAN LUX SARL stamp on the registered mail form or the signature of the person in charge of returns.