Returns – Human With Attitude


For Metropolitan France and Austria , Belgium, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland , Slovakia, Spain, Sweden, Portugal :

From receipt of the products, the consumer has a legal withdrawal period of 14 (fourteen) days without having to justify himself or pay a penalty.

No exchange possible : Credit or refund only.

Returns are accepted only for unworn, unwashed and undamaged products. Items must be returned in their packaging with their label.

It is important to provide the return slip with your order so that it can be processed by our team.

Refunds are made within 14 days of receiving the items from us.

Any return costs are the responsibility of the consumer (€4.50 for mainland France and €8.50 for the other countries on the list).

We cover the return costs if you accept the credit.

To exercise this right, the consumer must register their return by clicking on the link: hum an-with-attitude .

For other countries:

From receipt of the products, the consumer has a legal withdrawal period of 14 (fourteen) days without having to justify yourself or pay a penalty.

Return costs are the responsibility of the consumer.

To exercise this right, the consumer must send an email to consumer service

This email must include the order number, the customer's first and last names as well as all useful information.

Following this request, the consumer receives a return or exchange validation response. Without this validation, no returns can be accepted in our warehouses.

With return validation, the consumer returns the products to the seller.

The consumer is reimbursed within 30 (thirty) days following the date of receipt of the products, provided that the products have arrived at the seller in their original packaging, complete, in perfect condition, with their label, unworn , unwashed, accompanied by the invoice. A return which shows that one of these criteria is not met will not be accepted and the product will be returned to the consumer.

The risks associated with returning a product weigh on the consumer. It is their responsibility to take all necessary measures to secure their return (packaging, protection). In the event of a shipment delivered without signature not received by the seller, it is the consumer's responsibility to provide proof of receipt of the product.

Without this proof no refund can be made. No refund will be made if the returned product has not arrived at the seller.

This is why we strongly recommend that all consumers who want to make a return request registered delivery with delivery against signature.

Proof of delivery is then constituted by affixing the stamp of the company URBAN LUX SARL on the recommendation form or by the signature of the returns manager.