Shipping policy

Delivery

The Seller undertakes to hand the products over to its carrier within 2 business days after receipt of full payment for the order. This period is extended to 7 (seven) business days during the following periods: the first 2 weeks following a drop, “flash” sales and private sales, and the year-end holiday period (from December 1 to January 10).

Delivery delays caused by an external circumstance shall not give rise to the payment of, or a claim for, any compensation from the Seller.

Products are delivered to the address indicated by the Consumer on the order form.

A Consumer who accepts a product without making any reservations with the carrier shall be deemed to have accepted the product as delivered. The Consumer shall then lose the right to make any claim regarding the delivery.

In the event of damage to or partial loss of the product, the Consumer must make reservations upon receipt on the delivery note, a copy of which must be sent to the professional Seller, and within 3 (three) days following receipt, notify the carrier of these reservations by registered letter with acknowledgment of receipt, in accordance with Article L. 133-3 of the French Commercial Code.

If the product does not conform to the order, the Consumer must submit a claim to the professional Seller in order to obtain replacement of the product or, where applicable, termination of the sale.